- ICONS strives for customer satisfaction and if you are not fully satisfied, we will offer exchanges within 14 days of purchase on all unworn eyewear. (No Refunds | Exchange only)
- All eyewear must be returned in its original condition with case, cleaning cloth, accessories and packaging items. The inspection tag must be attached on the eyewear temple upon our receipt. Exchanges can not be accepted on any item which is missing the tag or looks like it has been altered or used.
- All eyewear is inspected by ICONS prior to shipment. However if you find any flaw on your glasses, please contact us within 24 hours of receipt at firstname.lastname@example.org with your order information and a picture of the defect. This information will expedite the process for replacement.
- If you wish to make an exchange, you may do so in store at our Ocean Drive boutique or by mail. Please reach out to us at email@example.com prior to sending your package so we can provide you with a Return Authorization number. This number is required for all exchanges made via mail. Please include a copy of your online receipt inside the package.
- We recommend you to securely pack and insure your package for safe delivery. We are not responsible for any damaged or missing shipments.
- ICONS is committed to selling top quality luxury and 100% Authentic products from premier brands around the globe. We offer a 1 year warranty on all manufacturer defects. This includes any fault in workmanship during the warranty period.
- All other defects such as rough wear, frame altering, improper cleaning, accidental damage, exposure to heat or cold are not considered manufacturer defects and will not be warrantied.
- Please contact us at firstname.lastname@example.org if you have a warranty claim and we will be happy to assist.
- ICONS will honor a price match from a key competitor's site within 24 hours of purchase. For an item to qualify for the price match, the product must be in-stock at the competitor and identical as the item purchased. It is very important to note that the price must be in USD and publicly available on the competitor's site. ICONS reserves the right to modify or decline a price match.