FAQ

What is ICONS Miami Eyewear known for?
We are a premier luxury eyewear boutique and authorized dealer of authentic designer frames. We offer the largest selection of exclusive brands including Cartier, Gucci, Dita, Off‑White, Anna-Karin Karlsson, Balmain and many more, . Our expert team provides personalized fittings, lens customization, and 5-star service from our boutique in the heart of Miami Beach.
How quickly do you ship orders?
In-stock orders ship within 1–3 business days with signature confirmation. Orders placed after 5 PM EST are processed the next business day.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for customs fees. Delivery times vary by destination. For international orders, please contact us directly.
How long do custom lens orders take?
We have the largest assortment of custom lenses in stock, that are ready to ship. For specific lens requests not available in stock, custom production takes approximately 10–14 business days before shipping.
Can I return or exchange my order?
We offer exchanges within 14 days of delivery. Items must be unworn and in original condition. Custom lenses and prescription eyewear are final sale.
Do you offer price matching?
Yes, we honor price matching for publicly listed items on the official designer's website within 24 hours of purchase, provided the product is identical, in stock, and listed in USD.
What does the warranty cover?
All eyewear is covered by a 1-year manufacturer’s warranty for defects in materials or craftsmanship. Wear and tear or accidental damage is not covered.
Can I add prescription lenses to my frames?
Yes. We offer single vision, progressive, Transitions, blue light, and polarized lenses for both new purchases and existing frames. For RX orders, please contact us directly.
Are prescription lenses returnable?
No. Custom or prescription lenses are final sale and not eligible for return or exchange.
Where is your boutique located?
900 Ocean Dr, Suite A, Miami Beach, FL 33139 — in the heart of South Beach.
What are your store hours?
We’re open daily from 11 AM to 1 AM EST. Stop by anytime or contact us to schedule a private consultation.
How can I contact you?
Email us at info@iconsmiamieyewear.com or call (305) 534‑2550. You can also DM us on Instagram @icons.miami.